DUE TO THE COVID-19 PANDEMIC, PLEASE EXPECT DELAYS IN TRANSIT.
We understand that shipping charges can be costly, so we are happy to offer free shipping on all domestic orders within the United States. Carriers may vary between USPS and UPS.
For international orders, we strive to keep costs down by continuously re-negotiating carrier rates. In order to deliver your package timely and securely, we utilize both DHL and UPS as our preferred carriers. To help streamline Customs, we even offer prepayment of Duties and Taxes. No more delays! Please note that refunds will not be issued on orders where Duties & Tax payment is refused.
Orders are typically shipped within 1-2 business days unless otherwise specified. The average transit times are 2-5 days, however delays have occasionally occurred.
Our office is open 8:00am - 5:00pm ET, Monday thru Friday.
Our goal is to make sure you are always 100% satisfied with your purchase. If for any reason there is a problem we will correct it immediately. We stand by our tools as being the highest in quality and our service as being top class. If for some reason you have received the wrong item, or there was an error in your order, please contact us within 14 days and we will immediately correct the problem.
Our Customer Service number is: 1-855-588-9255
If you wish to return or exchange an item:
- All items can be set up for return within 14 days of delivery. (After inspecting the returned merchandise, we will reimburse the purchase price of the item.)
- After your return is set up, your item must be received back to Kutzall Tools within 14 days.
- All items must be returned in new or unused condition and contain all original materials included with shipment. Kutzall Tools has the right to refuse refund/exchange for any product that is not sent back in same shape/form as it was delivered. In all cases for your protection, the goods must be adequately packed in the original packaging to prevent damage. Please ship all returns and exchanges to:
- Kutzall Tools
7445 Mayer Road
Cottrellville, MI 48039
- Kutzall Tools
- All refunds will be issued in the original form of payment used for purchase. Please allow 10 days for processing your return once we receive it.